Frequently Asked Questions

Our regular opening times are Monday – Friday: 9am – 5.30pm and Saturday: 9.30am – 12pm. Please note that we are closed on Bank Holidays. 

Yes - and our staff are always available to offer advice on any lots you're interested in. See our Valuations & Viewing Events Calendar for viewing dates and times. 

For our Fine Art sales, registered users of our website can request condition reports through our website. Please note that we will not be able to provide condition reports on the morning of the sale itself, so please get your requests in early.

There are 5 ways you can bid in our auctions:

In person
It's easy to attend our auctions to bid in person. On arrival, register your details at our reception desk - you'll be provided with a 'bidding number' which you will then show to the auctioneer in the room if you wish to place a bid. Please note, when registering for the first time you may be asked for proof of I.D. Bidding at auction is an exciting experience - don’t believe the urban myth that you may buy a lot by winking or sneezing, the auctioneer will only accept clear and obvious bids. 

Absentee bidding through our website
You can leave an absentee bid through our website. An absentee bid (sometimes called 'commission' bid) is a confidential bid that the auctioneer will execute on your behalf. You must be registered on our website to submit an absentee bid.

Other ways to leave an absentee bid
As well as through our website, you can leave an absentee bid with us prior to the sale by visiting our auction room and completing an 'absentee bidding form'. You can also phone or email your bids through prior to the start of the sale - bids received after the start of the sale may not be accepted. 

Live internet bidding
We offer live internet bidding through our website. To participate, you'll need to be registered on our website and you'll also need to provide credit or debit card details - this is purely for ID/verification purposes. When the sale is close to starting, you'll see a 'Bid Live' button against the auction and lots - simply click the button to participate in live bidding. 

Telephone bidding
For our Fine Art auctions, you can bid by telephone. If you would like to do this please contact us to arrange this prior to the sale. 

Our Buyer's Premium is 22% + VAT. 

Our full Terms & Conditions are available here

You can pay by bank transfer, cash, cheque (subject to five days clearance) debit cards from all banks or all credit cards (except American Express). Debit and Credit Card payments (made in person using chip and pin) may only be made up to £2,000. We do not accept payment over the telephone but you can now pay through our website on our Secure Payment Page



If you've got a question we've not answered here, please get in touch using the form below, or call us on 01270 623878.